zopim.com

We performed a comprehensive analysis of zopim.com on 2026-06-28. The website returned an HTTP 200 status code with a server response time of 14643ms. The page is served over HTTP/2 protocol with Gzip compression enabled, achieving approximately 60.0% size reduction. The total page weight is 674 KB, and the site is served behind a CDN (Content Delivery Network). Warning: The website does not have a valid SSL certificate. Visitors may see security warnings in their browser, and data transmitted to and from this website is not encrypted. The security headers analysis reveals a score of 55/100 (moderate). The following security headers are properly configured: Content-Security-Policy, Strict-Transport-Security (HSTS), and X-Content-Type-Options. However, the site is missing X-Frame-Options, Referrer-Policy, and Permissions-Policy, which could expose the site and its users to cross-site scripting (XSS), clickjacking, and other web-based attacks. Our technology detection scan identified 12 technologies across 9 categories powering zopim.com. The detected stack includes WooCommerce, Next.js chunks, Webpack, Vite, Google Tag Manager, LinkedIn Insight Tag, Intercom, Tawk.to, LiveChat, HubSpot, Zendesk, and Amazon CloudFront. The primary e-commerce platform is WooCommerce. The site uses Next.js as its primary framework (version chunks). Based on our comprehensive analysis of domain age, SSL configuration, email authentication, security headers, and blacklist status, zopim.com receives an overall trust score of 70/100, classified as "Likely Safe".

After conducting a thorough safety and legitimacy analysis, zopim.com receives a trust score of 70/100, which places it in the "Likely Safe" category. This score is calculated by evaluating multiple factors including SSL certificate validity, domain registration history, email authentication protocols, security header configuration, and blacklist status across major threat intelligence databases. The analysis identified several positive trust signals: a valid HTTPS connection protecting data in transit, HSTS (HTTP Strict Transport Security) enforcement preventing protocol downgrade attacks, SPF (Sender Policy Framework) email authentication preventing email spoofing, DMARC email authentication with a none policy, and DKIM (DomainKeys Identified Mail) providing cryptographic email verification. Areas of concern include: no X-Frame-Options header, which could allow the site to be embedded in malicious iframes (clickjacking), missing Referrer-Policy, potentially leaking URL information to third parties, the domain's WHOIS information is hidden behind a privacy service, making it harder to verify the owner's identity, and DNSSEC is not enabled, leaving DNS queries vulnerable to spoofing attacks. While these issues don't necessarily indicate malicious intent, they represent areas where the website's security posture could be improved. We checked zopim.com against 8 major blacklist databases including Google Safe Browsing, Phishtank, Urlhaus, Openphish, Dnsfilter, Spamhaus Dbl, Surbl, and Virustotal. The domain passed all 8 checks with a clean status, meaning it has not been flagged for phishing, malware distribution, spam, or other malicious activities by any of the tested threat intelligence providers.

Our technology detection engine scanned zopim.com and identified 12 distinct technologies across 9 categories. This analysis is performed by examining HTTP response headers, HTML source code patterns, JavaScript library fingerprints, CSS framework signatures, and DNS records. Ecommerce: WooCommerce — powers the online store and shopping functionality for zopim.com. Framework: Next.js (version chunks) — provides the application framework and routing for zopim.com. Build Tool: Webpack and Vite — bundles and optimizes the JavaScript and CSS assets for zopim.com. Tag Manager: Google Tag Manager — manages marketing and analytics tags without code changes for zopim.com. Advertising: LinkedIn Insight Tag — handles advertising pixel tracking and conversion measurement for zopim.com. Chat: Intercom, Tawk.to, and LiveChat — provides live chat and customer communication for zopim.com. Marketing: HubSpot — provides marketing automation capabilities for zopim.com. Support: Zendesk — handles customer support tickets and knowledge bases for zopim.com. CDN: Amazon CloudFront — accelerates content delivery by caching assets at edge locations worldwide for zopim.com. We also extracted the following tracking identifiers: Google Tag Manager container GTM-Z4DV. These IDs can be used to identify other websites operated by the same organization.

zopim.com delivers its homepage in 14643ms (server response time), which is considered slow by industry standards. The total page weight is 674 KB, and we detected 402 resource requests loading assets from 45 third-party domains. A high number of third-party domains can significantly impact page load time due to additional DNS lookups and TLS handshakes required for each domain. The website uses Gzip compression for text-based assets, achieving an estimated 60.0% reduction in transfer size. This reduces bandwidth usage and improves page load times, especially for visitors on slower connections. Asset minification status: 0 out of 0 CSS files and 0 out of 57 JavaScript files are minified. Minifying the remaining 57 unminified file(s) could further reduce page weight by 10-30% for those assets. Minification is a best practice that reduces download sizes without affecting functionality. The site is served through a Content Delivery Network (CDN), which caches static assets at edge servers around the world. This means visitors from different geographic regions receive content from the nearest edge server, significantly reducing latency. CDN usage is particularly important for websites with a global audience, as it can reduce page load times by 40-60% for distant visitors. From an environmental perspective, each page view of zopim.com produces approximately 0.33g of CO₂, earning a carbon rating of C. This is an average carbon footprint. Optimizing images and reducing unnecessary scripts could further improve this score. For reference, the average web page produces about 0.5g of CO₂ per page view. The page weight of 674 KB is the primary factor in this calculation. Core Web Vitals data from the Chrome User Experience Report (CrUX) is not available for zopim.com. This typically means the site doesn't have enough real-world Chrome user traffic to generate statistically significant field data, or the domain is not included in the CrUX dataset. Core Web Vitals (LCP, INP, CLS) are important Google ranking factors that measure real user experience.

zopim.com resolves to the IPv4 address 104.17.98.195, but does not support IPv6. IPv6 adoption is increasingly important as IPv4 address space becomes exhausted, and some ISPs and regions are transitioning to IPv6-only connectivity. The domain has 5 A record(s) configured. The domain name system is managed by 2 name servers: foodmore.zopim.com and koufu.zopim.com. Having 2 name servers provides good redundancy — if one fails, the others can continue serving DNS queries. The choice of name servers often indicates the DNS hosting provider or CDN service being used. Email for zopim.com is handled by Google Workspace with 1 MX records configured: smtp.google.com. Multiple MX records provide failover redundancy — if the primary mail server is unavailable, email will be routed to the next available server. SPF (Sender Policy Framework) is configured, which specifies which mail servers are authorized to send email on behalf of this domain. This helps prevent email spoofing and improves email deliverability. DMARC (Domain-based Message Authentication, Reporting and Conformance) is configured with a none policy — a monitoring-only setting that doesn't enforce any action on unauthorized emails. DKIM (DomainKeys Identified Mail) is configured, adding a cryptographic signature to outgoing emails that receiving servers can verify to confirm the email hasn't been tampered with in transit. DNSSEC is not enabled for zopim.com. While not critical for most websites, DNSSEC adds an important security layer by ensuring DNS responses haven't been tampered with during transit. Enabling DNSSEC is recommended for domains handling sensitive data or financial transactions. Our subdomain enumeration scan discovered 7 active subdomains for zopim.com: api.zopim.com, cdn.zopim.com, dev.zopim.com, mail.zopim.com, static.zopim.com, status.zopim.com, and www.zopim.com. Active subdomains can reveal the organization's infrastructure, including development environments, API endpoints, and third-party service integrations.

The homepage of zopim.com contains 5,633 words of visible text content. This is a substantial amount of content that provides good opportunities for search engine indexing. The page is structured with 23 H2 headings, 21 H3 headings, 1 H4 headings, 1 H5, and 0 H6 headings. The page includes 31 images. 17 images (55%) are missing alt text attributes, which is a significant concern for both accessibility and SEO. Screen readers rely on alt text to describe images to visually impaired users, and search engines use alt text to understand image content. Only 45% of images have proper alt text — we recommend adding descriptive alt attributes to all images. The link structure consists of 185 internal links pointing to other pages on the same domain and 85 external links pointing to third-party websites. The high number of internal links suggests a well-interconnected site structure, which helps search engines discover and crawl all pages efficiently. There are 57 external JavaScript files, 0 CSS stylesheets, and 1 iframes on the page. The site implements the following web standards and features: Schema.org structured data (ContactPoint, Corporation, EntryPoint, ImageObject, Offer, Organization, PostalAddress, RegisterAction, SoftwareApplication, Thing, ViewAction, WebPage, and WebSite). Notable missing features: XML Sitemap and robots.txt. Adding these could improve search engine discoverability and rich result eligibility. We detected the following payment methods accepted on zopim.com: JCB. Offering multiple payment options including credit cards and digital wallets improves customer trust and can increase conversion rates. The website has social media presence across 4 platforms: Facebook (@zendesk), Twitter (@zendesk), Instagram (@zendesk), and Linkedin (@zendesk). An active social media presence is a positive trust indicator and helps build brand awareness and customer engagement.

The title tag for zopim.com is good at 18 characters: "Live chat software". The length is acceptable, though it may be slightly truncated in some search result displays. The meta description is 159 characters (acceptable): "Live chat helps you deliver personalized experiences and instant support via website, mobile app, and social channels. L...". Google typically displays up to 155-160 characters of the meta description in search results. A compelling meta description with a clear call-to-action can significantly improve click-through rates from search results. The canonical url is correctly set to https://www.zendesk.com/service/messaging/live-chat-software/, preventing duplicate content issues, the page language is declared as en-us, the meta robots directive is set to index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow, and a favicon is configured. Open Graph meta tags are configured with 4/4 recommended fields: OG title ("Live chat software..."), OG description, OG image (social sharing thumbnail), OG type (website). These tags control how the page appears when shared on Facebook, LinkedIn, and other social media platforms that support the Open Graph protocol. A Twitter Card of type summary is configured, which controls how links appear when shared on Twitter/X. The "summary" type displays a large image preview, which typically generates higher engagement rates than the basic card type. The site implements Schema.org structured data with the following types: ContactPoint, Corporation, EntryPoint, ImageObject, Offer, Organization, PostalAddress, RegisterAction, SoftwareApplication, Thing, ViewAction, WebPage, and WebSite. Structured data helps search engines understand the page content and can enable rich results (featured snippets, knowledge panels, star ratings) in Google search results, which can significantly increase click-through rates.